- Full Time
- Maputo
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose: The NOC Operator is responsible for monitoring and maintaining the performance and security of our Tier III data center’s network infrastructure.
This role includes real-time network surveillance, incident response, and ensuring the continuous availability of IT services. The NOC Operator plays a critical role in maintaining operational excellence and minimizing downtime in a 24/7 environment
Key accountabilities and decision ownership:
• Continuously monitor network and system performance using designated monitoring tools.
• Identify and respond to alerts and anomalies in real-time to ensure service uptime.
• Perform initial diagnostics to troubleshoot and resolve network and system issues.
• Log incidents and service requests in the ticketing system accurately and promptly.
• Follow established escalation procedures to escalate unresolved issues to senior staff.
• Coordinate with on-site technicians and other support teams to resolve issues.
• Maintain up-to-date documentation on network configurations, procedures, and incident resolutions.
• Prepare and distribute regular reports on system performance and incident management.
• Provide first-level support for customer queries and service requests.
• Ensure customer issues are resolved promptly and efficiently, maintaining high satisfaction levels.
Knowledge:
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Basic understanding of network protocols and networking concepts.
• Proficiency with Windows and Linux operating systems.
• Knowledge of ITIL practices and incident management processes.
Must have technical / professional qualifications and experience:
• Experience and skills in Service desk Support
• 3-year Degree in IT or Engineering related field
• Experience working within client.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
HOW TO APPLY
To apply, access the following link:
Engineer: Data Center NOC Job Details | Vodafone
Para se candidatar a esta vaga visite opportunities.vodafone.com.
