Job Summary

The Operations Manager – Mozambique oversees the day-to-day operations of the organization under the direction of the Regional Managing Director-Africa. This role focuses on ensuring the company’s success and growth in Africa, monitoring security conditions, and making appropriate recommendations. The Operations Manager is responsible for a variety of functions, including strategic planning, customer support, project execution, and team supervision.

Major Responsibilities

• Strategic Implementation: Design and implement effective business strategies and procedures.
• Goal Setting: Establish comprehensive performance and growth goals.
• Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
• Project Management: Oversee existing and future projects, ensuring successful execution.
• Team Leadership: Supervise staff across various departments, managing daily operations and delegation.
• Budget Management: Manage operational budgets to promote profitability and sustainability.
• Company Culture: Ensure policies that align with the company’s culture and vision are implemented.
• Operational Oversight: Monitor daily operations and staff performance across all departments (IT, Marketing, Sales, Finance).
• Performance Evaluation: Analyse and interpret performance data and metrics to evaluate effectiveness.
• Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
• Fundraising Support: Assist the RMD in fundraising ventures whenever needed.
• Expansion Participation: Engage in expansion activities including investments, acquisitions, and partnerships.
• Vendor Management: Manage relationships with partners and vendors.
• Travel: Be prepared to travel locally and regionally within Africa.

Authority

• Engage with partners and vendors.
• Execute ongoing projects.
• Manage daily operations effectively.
• Amend operational plans as necessary.
• Communicate with customers regarding their needs and inquiries.